Original Booking Details

• Passport or Emirates ID is mandatory to be carried.
• Children below 12 years of age are not allowed.
• The height, weight and age restrictions are as follows :
• Age criteria : Guests aged between 12 and 65 years will be allowed (Minors under 18 years require the consent of their parent/s in person)
• Weight criteria : Guests weighing from 30 to 120 kgs will be allowed.
• Height criteria : Guests with height ranging from 130 cm to 200 cm will be allowed.
• Wear modest and comfortable clothing (no loose dresses, skirts, flip flops, loose footwear, or long and loose scarves).
  
• Please notify the Sky Views staff of any disability, intellectual or physical, that would prevent you from completing the physical and mental tasks throughout the experience.
• Please notify the Sky Views staff of any pre-existing health conditions, including any physical limitations or medical conditions including but not limited to; neck weakness, back weakness, broken bones, heart conditions, nervous disorders, motion sickness, epilepsy, or if pregnant.
• Ticket is valid the date and time slot selected.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services
  

Please note: Sky Views can be accessed through The Address Sky View Tower 1 Level 1, entry point next to residence entrance or via The Dubai Mall metro link to the main entrance of Sky Views - Level 1 (next to Marina Pharmacy).

Important Update: Please note that the Sky View Observatory will be operational from 10:00 AM to 1:30 PM on December 31, 2024.

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.